Storage Service Agreement

Effective March 24, 2026

Draft — not yet in effect. This is placeholder text, copied from another service so the page can be laid out. Green Tapestry's own terms and privacy policy will replace it before launch.

Last Updated: March 24, 2026
Version: 1.1.0

Welcome to Green Tapestry. This Storage Service Agreement ("Agreement") governs your use of the Green Tapestry mobile application, website, and all related services (collectively, the "Service") operated by Green Tapestry ("Green Tapestry," "we," "us," or "our").

By creating an account, checking the acceptance box, or using our Service, you agree to be bound by this Agreement. If you do not agree to this Agreement, do not use our Service.

1. Description of Service

1.1 What We Provide

Green Tapestry provides a valet storage service that includes:

Storage totes: 27-gallon storage totes for your personal belongings
Pickup service: We collect totes from your designated address
Storage: Secure warehousing of your totes at our facility
Delivery service: We return totes to your designated address upon request
Inventory management: Digital cataloging of tote contents through our mobile application
Search functionality: Ability to search and locate items across your stored totes

1.2 What We Do Not Provide

Direct access to our storage facility
Traditional self-storage unit rental
Moving services beyond tote pickup and delivery
Insurance beyond our standard coverage (see Section 7)

2. Account Registration and Eligibility

2.1 Eligibility

To use our Service, you must:

Be at least 18 years of age
Be a legal resident of a service area where Green Tapestry operates
Have a valid payment method
Provide accurate and complete registration information

2.2 Account Security

Your account is authenticated via one-time verification codes sent by SMS to your registered phone number. You are responsible for:

Maintaining control of the phone number associated with your account
Not sharing one-time verification codes with others
All activities that occur under your account
Notifying us immediately of any unauthorized use or if your phone number changes

If you believe your phone number has been compromised or transferred without your authorization, contact us immediately at support@totellama.com. We may temporarily suspend your account to prevent unauthorized access.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

2.3 Authorized Users

You may designate up to two (2) authorized users on your account through the app settings
Authorized users may request pickups, deliveries, and access inventory information
You remain fully responsible for all actions taken by authorized users and all fees incurred
You may add or remove authorized users at any time through the app
Authorized users must be at least 18 years of age

2.4 Account Holder Death or Incapacity

In the event of your death or legal incapacity:

Authorized users on your account may continue to access the Service and manage totes
Legal representatives (executor, administrator, guardian, conservator, or attorney-in-fact under a valid power of attorney) may assume control of your account upon providing:
- Death certificate or court order establishing incapacity
- Letters testamentary, letters of administration, guardianship order, or valid power of attorney
- Government-issued identification of the legal representative
Timeline: Legal representatives have 90 days from the date we are notified of your death or incapacity to claim account access. After 90 days, we may treat the account as abandoned under Section 9.5.
Continued fees: Storage and rental fees continue to accrue during this period. Legal representatives assume responsibility for all accrued fees upon claiming the account.
No representative identified: If no legal representative claims the account within 90 days, we will attempt to deliver totes to the address on file and exercise our rights under Section 9.5.

To report an account holder's death or incapacity, contact support@totellama.com.

3. Storage Terms and Conditions

3.1 Tote Rental

Totes remain the property of Green Tapestry at all times
You are renting storage space within our totes, not the totes themselves
Fees are charged for each tote in your possession or in storage at our facility
Totes must be returned in reasonable condition, normal wear excepted

3.2 No Facility Access

You acknowledge and agree that you will NOT have direct access to our storage facility. All retrieval of items must be done through our scheduled pickup and delivery service. This is a material term of our service model.

3.3 Relationship of Parties; Limited Bailment

The relationship between you and Green Tapestry is that of a service provider and customer. While Green Tapestry takes temporary possession of your sealed totes, this creates a limited bailment with the following scope:

Our duty of care is limited to exercising reasonable care in the handling, transport, and storage of your sealed totes as a unit. We do not open, inspect, or handle individual items within totes.
We are not responsible for the arrangement, packing, or condition of items inside sealed totes.
Our liability is strictly limited to the terms set forth in Section 7 of this Agreement.
You retain responsibility for properly packing and protecting items within totes.

This limited bailment relationship does not create any duties beyond those expressly stated in this Agreement.

4. Pickup and Delivery

4.1 Scheduling

Pickups and deliveries must be requested through the Green Tapestry app
Pickups and deliveries will be scheduled based on operational capacity and route availability
Delivery and pickup windows are estimates and not guaranteed exact times

4.2 Delivery Location and Procedures

Deliveries are made to the curbside or building entrance of your designated address
Totes will be left at the delivery location; you are not required to be present unless Green Tapestry determines attended delivery is necessary for security reasons
You are responsible for totes once they are delivered to your designated address
You will receive in-app notification when your totes are delivered
Any damage to totes or contents must be reported within 10 calendar days of delivery

4.3 Delivery Confirmation

Our delivery personnel will photograph totes at your delivery location as confirmation of delivery
Delivery photos, GPS coordinates, and timestamps are recorded and retained for dispute resolution
You will receive delivery confirmation via in-app notification including the delivery photo
Delivery confirmation records are presumptive evidence of delivery. If you dispute that a delivery was made, you must provide evidence to support your claim (e.g., security camera footage, witness statements)

4.4 Disputed Deliveries

If you believe a tote was not delivered, delivered to the wrong location, or contents were missing or damaged upon delivery:

Report the issue within 10 calendar days of the delivery notification
Provide any available evidence (photos, video, witness information)
We will investigate using our delivery records and any evidence you provide
If we determine the issue was caused by Green Tapestry, standard coverage (Section 7.1) applies
If our records show successful delivery and you cannot provide contrary evidence, we are not liable for subsequent loss or theft

4.5 Pickup Procedures

You must place totes at your designated pickup location prior to the scheduled pickup time
Totes must be properly sealed before pickup
You are not required to be present for pickup
A digital record of totes collected will be reflected in your app account

4.6 Service Area

We currently service select areas in Eugene, Oregon. Service availability is subject to change.

4.7 Relocation Outside Service Area

If you move outside our service area:

You must notify us of your new address and request final delivery of all stored totes before your move
Final delivery to addresses within our service area will be charged at standard delivery rates
If your new address is outside our service area, we will deliver totes to your last known address within the service area. You are responsible for arranging transport from that location.
If you fail to arrange delivery before moving and we cannot reach you, we may treat your account as abandoned after 60 days of non-response (see Section 9.5)
Storage fees continue to accrue until all totes are delivered

5. Prohibited Items

You agree NOT to store any of the following items in Green Tapestry totes:

5.1 Hazardous Materials

Flammable liquids (gasoline, kerosene, lighter fluid)
Explosives and ammunition (fireworks, propane tanks)
Firearms and weapons
Toxic chemicals, acids, corrosives, or solvents capable of damaging containers
Radioactive materials
Asbestos or asbestos-containing materials
Compressed gas cylinders

5.2 Illegal Items

Controlled substances or illegal drugs
Stolen property
Counterfeit goods
Any item illegal to possess in Oregon

5.3 Perishables and Living Things

Food or perishable items
Plants
Animals (living or deceased)
Any organic matter that may decay

5.4 High-Value or Irreplaceable Items

Cash or currency
Jewelry valued over $500 per item
Precious metals
Important documents (passports, birth certificates, deeds)
Items of unique sentimental value without replacement value
Collectibles or antiques valued over $500 per item

5.5 Other Prohibited Items

Tires
Wet items or items with active mold/mildew
Items with strong odors
Batteries (except those contained in electronics)

Violation of this section may result in immediate termination of service, removal of prohibited items at your expense, and you will be liable for any damage to Green Tapestry property, other customers' property, fines, or other costs incurred.

6. Acceptable Use

6.1 App Usage

You agree to use the Green Tapestry app only for its intended purposes. You will not:

Attempt to gain unauthorized access to our systems
Use the app for any illegal purpose
Interfere with or disrupt the Service
Reverse engineer, decompile, or disassemble any part of the app
Use automated scripts or bots to access the Service
Share your one-time verification codes with others

6.2 Tote Usage

Totes must be used only for storage of permitted personal property
Do not modify, damage, or deface totes
Do not remove or alter any Green Tapestry branding or tracking devices
Do not apply, remove, or alter any adhesive labels, stickers, or markings on totes
Do not use totes for any commercial purpose without prior written approval
Do not exceed 40 pounds of contents per tote

7. Liability and Insurance

7.1 Standard Coverage

Each tote in Green Tapestry's care is covered by our standard protection plan up to $100 per tote. This coverage applies to loss or damage caused directly by Green Tapestry's negligence during:

Pickup
Transport
Storage at our facility
Delivery

7.2 Tote Damage

If a Green Tapestry tote fails (cracks, leaks, or otherwise becomes compromised) while in our possession due to a manufacturing defect or our negligence, resulting damage to your contents is covered under Section 7.1
If tote failure is caused by exceeding the 40-pound weight limit (Section 6.2), storing prohibited items, or improper use, you are responsible for any resulting damage and may be charged for tote replacement
Normal wear and tear to totes does not constitute tote failure

7.3 Employee and Contractor Conduct

Green Tapestry is responsible for the acts and omissions of our employees and contractors performed within the scope of their duties
Theft by a Green Tapestry employee or contractor is covered under our standard coverage (Section 7.1), subject to the stated limits
You must report suspected theft within 10 calendar days of discovery
We reserve the right to investigate claims and may involve law enforcement

7.4 Coverage Exclusions

Standard coverage does NOT apply to:

Loss or damage caused by prohibited items
Loss or damage to items not documented in the app inventory
Loss or damage occurring while totes are in your possession
Mysterious disappearance without evidence of Green Tapestry negligence
Damage from pests, rodents, or insects originating from your property or items
Acts of God, natural disasters, or events beyond our reasonable control
War, terrorism, or civil unrest
Your own negligence or improper packing
Items with value exceeding $100 per tote
Consequential, indirect, or special damages (meaning losses secondary to the primary loss, such as lost profits, lost data, business interruption, or emotional distress)

7.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTE LLAMA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 PER AFFECTED TOTE, OR (B) THE TOTAL FEES ATTRIBUTABLE TO THE AFFECTED TOTE(S) THAT YOU HAVE PAID TO TOTE LLAMA IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL TOTE LLAMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

7.6 Waiver of Sentimental Value Claims

You acknowledge that certain items may have sentimental value that exceeds their monetary replacement value. You waive any right to claim damages based on sentimental or emotional attachment to stored items. Compensation, if any, will be limited to the actual current cash value of items, not exceeding the limits stated herein.

7.7 Your Responsibility

You are responsible for:

Accurately documenting tote contents in the app
Properly packing items to prevent damage
Not storing prohibited items
Maintaining your own insurance for high-value items

We strongly recommend that you maintain renter's or homeowner's insurance that covers stored personal property, or obtain separate storage insurance for items exceeding our standard coverage.

7.8 Claims Process

To file a claim:

Report damage or loss within 10 calendar days of delivery
Provide photographic evidence if applicable
Provide documentation of item value (receipts, appraisals)
Submit claim through the Green Tapestry app or email support@totellama.com

Claims submitted after 10 days may be denied.

8. Indemnification

You agree to indemnify, defend, and hold harmless Green Tapestry, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your violation of this Agreement
Your violation of any applicable law
Storage of prohibited items
Any claim by a third party related to items you store
Personal injury or property damage caused by your actions or negligence

This indemnification obligation does not apply to the extent that a claim arises from Green Tapestry's sole negligence or willful misconduct.

9. Fees and Payment

9.1 Pricing

Tote rental and storage fees are charged monthly for each tote in your possession or in storage at our facility, pro-rated based on the number of days in the billing period
Delivery and pickup fees are charged per tote when the service is requested
Your first delivery is free
Each month, you receive a number of included deliveries at the standard rate based on the number of totes you rent. Deliveries beyond your monthly included amount are charged at a higher rate. Your current delivery quota and usage are visible in the app.
Sign-up codes are valid for new accounts only and limited to one code per customer and address
Sign-up codes have an expiration date; codes must be redeemed before that date
Sign-up codes may include discounted rates for storage, delivery, or pickup fees. Discounted rates apply for a specified duration from account activation and are displayed in the app. When a discount expires, the standard rate applies.
Credits may be applied to your account at our discretion. Credits have no cash value and expire 2 months after being applied. Unused credits will be forfeited upon expiration.
Current pricing, including any active discounts and your delivery quota, is available in the app and on our website
Prices are subject to change with 14 days' notice

9.2 Billing and Automatic Charges

AUTOMATIC RECURRING CHARGES: By using the Service, you authorize Green Tapestry to automatically charge your payment method on file for all fees as they accrue. This includes:

Rental and storage fees: Billed monthly for each tote in storage at our facility or in your possession, pro-rated for partial months
Delivery and pickup fees: Charged per tote at time of service request; fees may vary based on your monthly delivery quota (see Section 9.1)

These charges will continue automatically until you return all totes to Green Tapestry or close your account. There is no fixed term or commitment period—you may end the Service at any time by returning all totes.

You are responsible for keeping payment information current
If a charge fails, we will attempt to notify you and may retry the charge
Continued failure to pay may result in account restrictions as described in Section 9.5

9.3 Refunds

Fees are generally non-refundable
Credits have no cash value and are non-refundable except as required by law
Refunds for service failures will be evaluated on a case-by-case basis

9.4 Ending Your Tote Rentals

To stop incurring fees:

Return all totes in your possession via our pickup service
Request delivery of any totes stored at our facility
Once all totes are returned to Green Tapestry, no further rental or storage fees will accrue

You retain access to your app account regardless of whether you have active tote rentals.

9.5 Unpaid Balances and Lien Rights

If your account has an unpaid balance:

Your account may be restricted from requesting new deliveries or pickups
We may deliver any totes stored at our facility to your address on file and schedule pickup of our totes; you must remove your contents promptly upon such delivery
Late fees may be assessed as permitted by law

Lien Rights: Because Green Tapestry maintains possession of your property and does not provide you with direct facility access, we operate as a warehouseman under Oregon law. We have a warehouseman's lien on your stored property for unpaid charges under ORS 78.2090. If your account remains unpaid for 60 days or more:

We will send written notice to your last known address, and via SMS to your phone number on file, specifying the amount due and our intent to enforce our lien
You will have 14 days from the date of notice to pay the balance in full
If payment is not received, we may sell or dispose of your property at public or private sale after providing the notice required by ORS 78.2100
Proceeds from any sale will be applied first to storage and handling charges, then to sale costs, with any surplus returned to you

You remain liable for all accrued fees, delivery and pickup costs, and any deficiency remaining after sale of property.

10. Termination

10.1 Termination by You

You may terminate your account at any time by returning all totes to Green Tapestry and paying any outstanding balance.

10.2 Termination by Green Tapestry

We may suspend or terminate your account immediately if:

You violate this Agreement
You store prohibited items
Your account has an unpaid balance
We reasonably believe your use poses a safety or legal risk
Required by law

10.3 Effect of Termination

Upon termination:

Your right to use the Service ends immediately
You remain responsible for all fees incurred through the date of termination
You must arrange delivery of any stored totes and return of all Green Tapestry totes within 14 days
If you fail to arrange delivery and return within 14 days, we may deliver stored totes to your address on file and schedule pickup of our totes
Sections 7, 8, 11, 12, and 13 survive termination

10.4 Business Discontinuation

In the event Green Tapestry ceases operations or discontinues the Service:

Notice: We will provide notice via SMS, in-app notification, and email (if on file) as soon as reasonably practicable
Final delivery: We will deliver all stored totes to your address on file at no additional delivery charge. You must remove your belongings and make our totes available for pickup within 14 days of delivery.
Storage fees: Storage fees continue to accrue until your totes are delivered to your address
Unclaimed property: If we are unable to deliver totes to you (invalid address, refusal of delivery, etc.) after reasonable attempts, property may be handled in accordance with Oregon unclaimed property laws
Data export: You will have the opportunity to download your inventory data before the Service is discontinued

In the event of bankruptcy or insolvency, customer property stored by Green Tapestry remains your property and is not part of Green Tapestry's estate.

11. Intellectual Property

11.1 Our Property

The Green Tapestry app, website, logos, trademarks, and all related content are the property of Green Tapestry or its licensors. You receive no ownership rights by using the Service.

11.2 Your Content

You retain ownership of photos and descriptions you upload to the app. By uploading content, you grant Green Tapestry a non-exclusive license to use such content solely for providing the Service.

11.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by Green Tapestry without compensation or attribution.

12. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

12.1 Inventory Data

Your responsibility: You are responsible for maintaining accurate inventory records of your tote contents in the app. We recommend keeping your own backup records of stored items.
Data accuracy: Green Tapestry does not verify or guarantee the accuracy of inventory data you enter. Inventory records are for your convenience and do not constitute proof of contents.
Data loss: While we take reasonable measures to protect your data, we are not liable for loss or corruption of inventory data due to technical failures, cyberattacks, or other causes. In the event of data loss, we will make reasonable efforts to restore data from backups where available.
Disputes: If there is a discrepancy between your claimed tote contents and app inventory records, the app inventory records will be given weight in evaluating claims, but are not conclusive proof of contents.

12.2 Service Availability

The app and Service may be temporarily unavailable due to maintenance, updates, or technical issues
We do not guarantee uninterrupted access to the app or Service
Scheduled maintenance will be announced in advance when practicable
Service unavailability does not suspend your payment obligations or storage fees

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at support@totellama.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If informal resolution is unsuccessful, you and Green Tapestry agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved by binding arbitration, rather than in court, except that either party may bring claims in small claims court if the claims qualify.

Arbitration Rules and Procedures:

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules
The arbitration will be conducted in Lane County, Oregon, unless you and Green Tapestry agree otherwise
The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction
The arbitrator may award the same remedies that a court could award, subject to the limitations in this Agreement

Costs:

If your claim is for $10,000 or less, Green Tapestry will pay all arbitration filing fees and arbitrator costs
If your claim is for more than $10,000, filing fees and arbitrator costs will be shared as provided by AAA rules
Each party will bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous

13.3 Class Action and Jury Trial Waiver

YOU AND TOTE LLAMA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of class, collective, or representative proceeding.

YOU WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE COVERED BY THIS ARBITRATION AGREEMENT.

13.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@totellama.com within 30 days of first accepting this Agreement. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Green Tapestry will resolve disputes in court as provided in Section 13.6.

13.5 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions of this Agreement.

13.6 Venue

For disputes not subject to arbitration (including if you opt out), any disputes arising from this Agreement shall be resolved in the state or federal courts located in Lane County, Oregon.

14. General Provisions

14.1 Entire Agreement

This Agreement, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Green Tapestry.

14.2 Severability

If any provision of this Agreement is found unenforceable, the remaining provisions will continue in effect.

14.3 Waiver

Our failure to enforce any right or provision of this Agreement will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer this Agreement without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Notices

We may provide notices to you via email, SMS text message, telephone, in-app notification, or posting on our website, using any contact information you have provided. You may provide notices to us at support@totellama.com.

14.6 Force Majeure

Green Tapestry shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government action, or failure of third-party services.

14.7 Modifications

We may modify this Agreement at any time. Material changes will be communicated via SMS, in-app notification, or email (if on file) at least 14 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Agreement.

By creating an account, you consent to receive the following SMS text messages at the phone number you provide:

Verification codes: One-time codes required to sign in to your account. These messages are transactional and cannot be opted out of while maintaining an active account.
Delivery and pickup notifications: Status updates about your scheduled deliveries and pickups. You are opted in to these notifications by default.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Green Tapestry. However, you must be able to receive verification codes via SMS to authenticate your account.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out of delivery and pickup notification messages at any time by:

Replying STOP to any notification message
Toggling off SMS notifications in the app settings
Contacting us at support@totellama.com

For help, reply HELP to any message or contact support@totellama.com. See our Privacy Policy for how we handle your phone number and personal information. We do not send marketing or promotional SMS messages without your express consent.

15. Contact Information

If you have questions about this Agreement, please contact us:

Green Tapestry LLC
Eugene, Oregon

Email: support@totellama.com
Support: support@totellama.com